December 1, 2014
RE: Price Increase Effective February 1, 2015
Dear Freedom Customer
Freedom Designs, Inc. will be increasing retail prices an average of 2% on our products, many of which are custom coded. Increases are necessary due to rising costs of raw materials, manufacturing operating costs including insurance, labor and freight. We have held off raising prices of many of products over the past years, but find it necessary at this time to exercise this slight increase. With all of our products, we will continue to absorb standard ground freight costs domestically. This price increase will not affect current retail base prices of any Freedom Designs wheelchair frame model number.
Specific pricing of items will be provided in the coming weeks. Most will be sent electronically as well as being available on our website. This will be effective February 1, 2015.
Please notify the appropriate associates within your business of this change. We will send out notices electronically, also by sales reps and via the U.S. mail service, but we recognize that the information may not always get to its proper destination. Thank you for forwarding this within your organizations.
As always, any orders or quotes that have been processed prior to the February 1, 2015 increase will be honored for 90 days from time of quote. Please contact your Freedom sales representative with any question As always, thank you for your continued support of the Freedom Designs products and services.
GM Freedom Designs and Pindot Products
Notice of Change of Service for “Freedom’s Install Program”
As you, our customers know, Freedom Designs has always made possible the service of installing and adjusting Freedom Seating on competitive wheelchair manufacturer’s products. To accomplish this service, the team at Freedom must receive, unpack and in most cases make several adjustments to the wheelchair frame itself to properly fit Freedom Seating to their frames. Once adjusted the team must then repack and reship at Freedom’s expense, the wheelchair to its final destination. This process requires a significant amount of time, labor, material and cost to achieve. During this process but prior to installation, the frame must be inspected for any type of “pre-existing” damage and a record kept on file. As a result, if any cosmetic damage occurs to the frame during the install process, Freedom has to assume the responsibility. Additionally, once Freedom takes delivery of a competitive manufacturers wheelchair, the responsibility for the delivery of that wheelchair to its final destination undamaged, lies solely with Freedom Designs. On several occasions, a wheelchair arriving at its final destination has incurred damage in the shipping process. In these instances, it is clear that the damage was caused by the shipper. Again, in these situations, it is common for the competitive manufacturer to, rather that taking the high road and replacing the frame, assume no responsibility. This leaves Freedom with the burden of “making it right” by purchasing and shipping a replacement competitive manufacturers wheelchair. Freedom Designs can no longer assume these responsibilities at no cost.
Effective February 1, 2012, Freedom Designs will charge a flat rate minimum of $35.00 to install Freedom Seating on competitive manufacturer’s wheelchairs. Although this minimum rate doesn’t begin cover the cost of the install program, Freedom believes passing along the cost in its entirety would not be fair to our customers. Also effective February 1, 2012, standard shipping costs will apply for shipping competitive manufacturer’s wheelchairs from Freedom Designs to their final destination.
We trust that in this environment of tight funding, reduced budgets, competitive pressures and ever deeper discounts, our loyal Freedom customers will understand.
The Freedom Team