Frequently Asked Questions
We know you might have many questions about our wheelchairs, seating, and positioning options, and accessories. Rest assured, we have all the answers you need!
PRO CG FAQs
What is the reason for the adjustable front caster housing on the PRO-CG? Eccentric front caster adjustment fasteners are notoriously unreliable, why use them?
We have this design for a couple of reasons. The first is so we can achieve a multitude of seat to floor heights with a larger combination of rear wheels and front casters. Many more seat to floor height options was a driving force in the design of this frame.
In some instances, an anterior seat to floor height can be achieved by raising the caster journal to pitch the frame forward, and then square the caster journal so that the frame rolls straight and true. No one else can do this.
We have tested this design multiple times (drop test, rolling drum etc.), amounting to approximately 12 years of in-the-field use.
There were no issues. We are very confident that this design will not impede the overall performance of the frame, and instead enhance it.
How accurate is the tilt indicator on the base frame of the PRO-CG? My Therapist put an angle finder on the seat frame and 24 degrees measured 24.5 degrees.
The advertised tilt (0 to 50 degrees) is the mechanical tilt range. The actual degree of tilt measured against the horizon will differ depending on several outside influences. Such as variations in wheel and caster size, the surface that the chair is resting on, and so on.
If the base frame is set at 0 degrees to the horizon, the tilt position shown on the on the tilt indicator label should accurate to an angle measurement at the seat rail.
Do we need additional parts when converting 16” OR 18” mag wheels to 16” OR 18” spoke wheels and vice versa, with a drum braking system?
Yes, they will need a new drum braking system as well as wheels and quick-release axles.
My PRO-CG moves freely through its tilt range without activating the triggers or foot pedal.
Check to make sure that the tilt activation cable housing is properly seated in the socket on the base frame. Sometimes during folding or unfolding for transport the cable housing end may be dislodged from the socket putting artificial tension on the assembly and activating the tilt lock mechanisms. Simply return the cable housing ends to the fully inserted position to correct the condition.
I ordered 22” or 24” drive wheels and the wheels are too far rearward for my client to self-propel the wheelchair.
The axle plates should be removed from their location on the base frame, exchange the plates right for left and re-attach with the axle sleeves in the forward position. This is the only fore-aft adjustment for wheels mounted to the rear mast.
I want to order a PRO-CG set up for self- propelling. I don’t see an option on the order form.
Keep in mind, the PRO-CG, while capable of limited self-propelling, was not designed as a self-propelling wheelchair. At this time there is no selection on the order form to set the chair up for self-propelling. A note can be written in any of the note fields on the order form or communicated to Customer Service at time of quote or order to add a note to the configuration to “set the wheels for self-propelling if possible”.
Can the PRO-CG frame be set up with 5- degrees of anterior tilt?
The PRO-CG can be set up with anterior tilt upon request. Because there is no mechanical setting for this on the frame, the degree of anterior tilt available is dependent on factors relating to the configuration of the wheelchair. Upon request, an attempt will be made to set the chair up to the requested 5-degree setting, but, may ultimately range between 4-6 degrees.
When adding a vent tray to a PRO CG, how many inches does this increase the overall length?
Vent tray adds an additional 11” to base length.
What is the adjustment range of the angle adjustable back posts on the PRO-CG?
The back posts on all Freedom Designs wheelchair adjusts from 90 to 120 degrees in 10-degree increments.
How much does the PRO-CG weigh?
The transport weight for the PRO-CG is 38 lbs. Transport weight is calculated by removing all items that would be removed when the wheelchair is lifted into a motor vehicle. In this instance, the PRO was weighed after removing: all seating & positioning components, drive wheels, armrests, foot rests and anti-tippers.
How long is the PRO-CG?
The overall base frame length of the PRO-CG will vary depending on configuration, but will be between 42” to 48”, measured from the front edge of the foot plate to the anti-tip wheel. Frames configured as “Vent Ready” will add 11” to the overall length of the base frame.
How wide is the PRO-CG?
The overall width of the PRO-CG will vary depending on the ordered size and configuration but will measure the BASE FRAME width plus 7” to 10”.
The rear transport brackets are sometimes difficult to reach because of the location of the rear wheels. Can the transport brackets be moved?
The PRO-CG wheelchair was crash-tested with the transport brackets in the location and position you find them on the wheelchair ONLY. Moving the brackets from this location will render the wheelchair out of crash test spec.
The PRO-CG is difficult to tilt rearward when the user is seated in the wheelchair.
There is too much weight forward of the center-point of the tilt arc. To move the center of gravity rearward: With the user removed from the wheelchair, remove the 4 screws securing the seat rails to the seat rail mounting brackets and then move the set rail the back on the base frame desired amount. Replace the screws, tighten and test for function.
The PRO-CG is difficult to tilt forward when the user is seated in the wheelchair.
There is too much weight rearward of the center-point of the tilt arc. To move the center of gravity forward: With the user removed from the wheelchair, remove the 4 screws securing the seat rails to the seat rail mounting brackets and then move the set rail forward on the base frame the desired amount. Replace the screws, tighten and test for function.
NXT FAQs
The chair is hard to tilt when client is not in chair.
1) Check the tilt pivot where it attaches to the seat rail for over-tightened fasteners.
2) Check mech lock mounting fasteners at the attachment to the frame for over-tightened fasteners.
3) Make sure that the upper mech lock attachment point is in the correct location on the seat rail. The proper location can be found in the NXT Parts & Service Manual.
What is the adjustment range of the angle adjustable back posts on the NXT?
The back posts on all Freedom Designs wheelchair adjusts from 90 to 120 degrees in 10-degree increments.
How wide is the NXT?
The overall width of the NXT will vary depending on the ordered size and configuration but will measure the BASE FRAME width plus 7.5” to 10.5”.
How much does the NXT weigh?
The transport weight for the NXT is 26 lbs. Transport weight is calculated by removing all items that would be removed when the wheelchair is lifted into a motor vehicle. In this instance, the NXT was weighed after removing: all seating & positioning components, drive wheels, armrests, foot rests and anti-tippers.
I want to order a NXT set up for self- propelling. I don’t see an option on the order form.
The NXT was not designed to be a self-propelling wheelchair. When building the wheelchair, it is necessary to place the rear wheels not only where the configuration allows, but also in the most stable position possible for safety.
The rear transport brackets are sometimes difficult to reach because of the location of the rear wheels. Can the transport brackets be moved?
The NXT wheelchair was crash tested with the transport brackets in the location and position you find them on the wheelchair. There may be slight variances on the orientation depending on the configuration of the wheelchair. Moving the brackets from this location will render the wheelchair out of crash test spec.
The wheelchair is tippy when tilted rearward.
The client’s weight or center of mass is located too far rearward on the frame. Begin by moving the seat rail forward on the base frame to move the client’s weight away from the axle position of the wheelchair.
How do I move the seat rail on an NXT?
The seat rail location is in most cases adjustable in relation to the base frame of the wheelchair. Begin by removing the tilt pivot the bolt and move the seat rail forward or rearward to the desired location. Please note: you must also remove the fastener attaching the mech lock to the seat rail and move this attachment point forward or rearward the same number of holes as the seat rail was moved at the pivot bracket. Failing to move the mech lock the identical the amount will result in changing the geometry of the tilt mechanism, binding and malfunction. Please refer to the NXT Parts & Service manual for a diagram showing placement of the components for each seat rail position.
Do we need additional parts when converting 16” OR 18” mag wheels to 16” OR 18” spoke wheels and vice versa, with a drum braking system?
Yes, they will need a new drum braking system as well as wheels and quick-release axles.
Not Sure Where To Start?
Navigating the world of wheelchairs and accessories can be overwhelming, but rest assured that our experienced and knowledgeable customer support team is here to guide you through every step. Let’s talk!
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